Let's Talk About That: Dialogue and Change in Collections Care

CCAHA's Let's Talk About That: Dialogue and Change in Collections Care program is a series of webinars and dialogue sessions focusing on some of the biggest issues facing the collections care field today. As each topic is discussed and processed as a group, key takeaways are being compiled and used to build a publicly-available resource document that can serve as a toolkit for individuals looking to begin or expand this work at their own organizations.

This resource, which will be continually updated with each session in this series, offers a collection of dialogic tools, collection care case studies, and questions for deeper thinking. Check below to view or download this continually-evolving resource, and be sure to check back as new chapters are added. 

The Let's Talk About That: Dialogue and Change in Collections Care series continues through March 2022 - visit our event page to learn about and register for upcoming sessions!

"Let's Talk About That: Dialogue and Change in Collections Care" Toolkit (updated 1/3/2022)